Privacy Policy

Introduction

Trustvine ("we", "us", "our") is an educational organisation based in Phra Nakhon Si Ayutthaya, Thailand. We provide seminars, workshops, and informational programmes focused on estate organisation and document management for individuals and family businesses.

This Privacy Policy explains how we collect, use, and protect any personal information you share with us through our website at trustvine.pro or when attending our programmes. We are committed to handling your information respectfully and transparently.

By using our website or contacting us, you acknowledge that you have read and understood this policy.

Information We Collect

We collect only the information necessary to respond to your enquiries and administer our educational programmes. This may include:

• Contact details you provide through our website enquiry form — such as your name, email address, and phone number.
• Correspondence you send to us by email or telephone.
• Attendance information if you participate in one of our seminars or workshops.
• Website usage data collected in aggregate and anonymised form through Google Analytics (see our Cookie Policy for details).

We do not collect sensitive personal information such as financial data, government identification numbers, or health information through our website.

How We Use Your Information

Information you share with us is used only for the following purposes:

• Responding to your enquiry or request for information about our programmes.
• Coordinating attendance at our seminars or workshops.
• Sending programme materials and follow-up resources relevant to what you attended or enquired about.
• Improving our website and educational content based on aggregate, anonymised usage patterns.
• Complying with any applicable legal obligations under Thai law.

We do not use your information for automated decision-making or profiling. We do not sell, rent, or share your contact details with third parties for marketing purposes.

Legal Basis for Processing

We process your personal information on the basis of your consent (when you voluntarily submit an enquiry form) and our legitimate interest in responding to you and administering our educational activities. Where Thai law under the Personal Data Protection Act B.E. 2562 (2019) applies, we adhere to those requirements.

How We Store and Protect Your Information

Personal information submitted through our website is stored securely on password-protected systems. We take reasonable administrative and technical measures to protect your information against unauthorised access, alteration, or disclosure.

We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Enquiry records are generally retained for up to 24 months.

Sharing Your Information

We do not share your personal information with external organisations except in the following limited circumstances:

• Service providers who assist us in operating our website and communications — such as email hosting or website analytics — and who are bound by confidentiality obligations.
• Legal requirements where disclosure is required by Thai law or by a competent authority.

In all cases, we share only the minimum information necessary.

Your Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where we no longer have a lawful basis to hold it.
• Withdraw your consent to receiving communications from us at any time.
• Lodge a complaint with the relevant data protection authority in Thailand.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Links to Other Websites

Our website may contain links to external resources or reference sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

Children's Privacy

Our website and programmes are intended for adults and family business representatives. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us and we will promptly remove it.

Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be reflected on this page with an updated review date. We encourage you to check back periodically if you have ongoing contact with us.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

• Organisation: Trustvine
• Address: 138 Naresuan Road, Tha Wang, Phra Nakhon Si Ayutthaya 13000, Thailand
• Email: [email protected]
• Phone: +66 86 304 9627
• Office Hours: Monday–Friday 9:00–17:00, Saturday 9:00–13:00